National Ambulance Service
Human Resource
Key Functions
- Planning staffing needs and managing recruitment/onboarding of paramedics and EMTs.
- Administering employee welfare programs, health insurance, and workplace safety protocols.
- Executing training policies, career progression pathways, and staff promotion exams.
- Managing employee performance appraisals and implementing disciplinary codes/ethics.
- Maintaining comprehensive personnel records and managing the staff payroll database.
Deputy Directors
Deputy Director
Ama Eersiewah Frimpong
Dep. Director, HR Planning & Recruitment
Deputy Director
Helen Gasu
Dep. Director, Employee Welfare
Deputy Director
Fati M. Salifu
Dep. Director, Training & Development
National Ambulance Service
Finance
Key Functions
- Formulating annual budgets and monitoring financial performance across all directorates.
- Administering public funds, government subventions, and international donor grants.
- Controlling and auditing expenditures on medical equipment, vehicles, fuel, and supplies.
- Managing staff salary disbursements, operational allowances, and supplier payments.
- Preparing financial reports, balance sheets, and collaborating with external auditors.
Director
Director
Victor Cofie
Director, Finance
National Ambulance Service
Field Operations
Key Functions
- Directing the deployment, routing, and readiness of the national ambulance fleet.
- Coordinating regional and district emergency response dispatch centers and the 112 hotline.
- Establishing and supervising standard operating procedures (SOPs) for emergency field response.
- Managing resource distribution, crew scheduling, and standby rosters for public events.
- Conducting incident command and logistics coordination during disasters or mass casualty events.
Director
Director
Dr. Awini Ali Baba
Ag. Director, Field Operations
Unit Heads
Head of Unit
Matilda Nartey
Dispatch Operations
Head of National Dispatch
Head of Unit
Mr. Sampson Donkor
Emergency Medical Services
Head, EMS
Head of Unit
Francis Annan Nkebi
Fleet Mgt. Operations
Head of Fleet Management
Head of Unit
Mr. Mohammed Mashud
Special Operations
Head of Special Operations
National Ambulance Service
Administration
Key Functions
- Maintaining NAS facilities, office spaces, logistics, and physical infrastructure.
- Coordinating IT infrastructure, Computer-Aided Dispatch (CAD) networks, and communication links.
- Managing organization-wide recordkeeping, file archiving, and administrative documentation.
- Administering institutional estate utilities, safety measures, and security protocols.
- Providing general logistic support and utility management to all directorates.
Deputy Directors
Deputy Director
Elizabeth D. Tetteh
Dep. Director Administration
Deputy Director
Mr. Edmund T. Boateng
Dep. Director, ICT
Unit Heads
Head of Unit
Mr. James Boye
Estates Management
Head, Estate
National Ambulance Service
Internal Audit Unit
Key Functions
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Appraise and report on the soundness and application of the system of controls operating in National Ambulance Service.
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Evaluate the effectiveness of the risk management and governance process of the Service and contribute to improvement of the risk management and governance process.
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Provide assurance on the efficiency, effectiveness and economy in the administration of the programmes and operations of the Service
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Evaluate compliance of the Service with enactments, policies, standards, systems and procedures.
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Provide leadership and oversight in the conduct and coordination of all audit activities of the Service.
Unit Heads
Head of Unit
Mr. Muhamin Mohammed
Internal Audit
Chief Internal Auditor
National Ambulance Service
Policy, Planning, Monitoring and Evaluation
Key Functions
- Formulating short-term and long-term strategic plans and health policy guidelines for the service.
- Developing monitoring frameworks to evaluate response times, patient outcomes, and station efficiency.
- Collecting and analyzing emergency data to compile national operational reports and guide policy.
- Conducting clinical audits of emergency interventions to maintain patient care quality.
- Collaborating with international partners, NGOs, and research bodies to enhance pre-hospital care.
Deputy Directors
Deputy Director
Simmon Nyaaba
Dep. Director Policy, Planning, Monitoring & Evaluation
Unit Heads
Head of Unit
Mrs. Christiana Achena
Monitoring & Evaluation
Head, M&E
National Ambulance Service
Public Relation Unit
Key Functions
- Coordinating media engagements, press briefs, and statements regarding ambulance operations.
- Organizing public health education on hotline utilization, road safety, and bystander CPR.
- Managing website content, official newsletters, annual reports, and social media channels.
- Resolving public complaints, feedback, and managing the corporate reputation of the service.
- Coordinating stakeholder relations and community outreach programs nationwide.
Deputy Directors
Deputy Director
Simmons Yusuf Kewura
Dep. Director, Public Relations
National Ambulance Service
Procurement and Supplies
Key Functions
- Facilitating the competitive procurement of medical equipment, emergency vehicles, and spare parts.
- Managing supply chain logistics, medical consumables inventory, and distribution to stations.
- Conducting vendor evaluations, market research, and negotiating contracts for equipment supply.
- Monitoring fuel allocations, stock balances, and logistics wear-and-tear across stations.
- Ensuring compliance with the Public Procurement Act and statutory auditing guidelines.
Deputy Directors
Deputy Director
Seidu Sanunu
Dep. Director, Procurement & Supply