National Ambulance Service
Human Resource
Key Functions
- Planning staffing needs and managing recruitment/onboarding of paramedics and EMTs.
- Administering employee welfare programs, health insurance, and workplace safety protocols.
- Executing training policies, career progression pathways, and staff promotion exams.
- Managing employee performance appraisals and implementing disciplinary codes/ethics.
- Maintaining comprehensive personnel records and managing the staff payroll database.
Unit Leadership
A
Head of Unit
Ama Eersiewah Frimpong
HR Planning & Recruitment
Dep. Director, HR Planning & Recruitment
H
Head of Unit
Helen Gasu
Welfare
Dep. Director, Employee Welfare
Head of Unit
Fati Mohammed
Training & Development
Dep. Director, Training & Development
National Ambulance Service
Finance
Key Functions
- Formulating annual budgets and monitoring financial performance across all directorates.
- Administering public funds, government subventions, and international donor grants.
- Controlling and auditing expenditures on medical equipment, vehicles, fuel, and supplies.
- Managing staff salary disbursements, operational allowances, and supplier payments.
- Preparing financial reports, balance sheets, and collaborating with external auditors.
V
Head of Department
Victor Cofie
Director, Finance
National Ambulance Service
Field Operations
Key Functions
- Directing the deployment, routing, and readiness of the national ambulance fleet.
- Coordinating regional and district emergency response dispatch centers and the 112 hotline.
- Establishing and supervising standard operating procedures (SOPs) for emergency field response.
- Managing resource distribution, crew scheduling, and standby rosters for public events.
- Conducting incident command and logistics coordination during disasters or mass casualty events.
A
Head of Department
Awini Ali Baba
Ag. Director, Field Operations
Specialized Units
- Emergency Medical Services
- Fleet Management
- Emergency y Medical Dispatch
National Ambulance Service
Adminstration
Key Functions
- Maintaining NAS facilities, office spaces, logistics, and physical infrastructure.
- Coordinating IT infrastructure, Computer-Aided Dispatch (CAD) networks, and communication links.
- Managing organization-wide recordkeeping, file archiving, and administrative documentation.
- Administering institutional estate utilities, safety measures, and security protocols.
- Providing general logistic support and utility management to all directorates.
Unit Leadership
Head of Unit
Elizabeth D. Tetteh
Administration
Dep. Director Administration
M
Head of Unit
Mr. Edmund T. Boateng
Information Communication Technology (ICT)
Dep. Director, ICT
National Ambulance Service
Internal Audit Unit
Key Functions
- Conducting independent internal audits of all headquarters departments and regional offices.
- Evaluating the adequacy and effectiveness of internal financial control mechanisms.
- Reviewing procurement, asset records, and expenditures to ensure regulatory compliance.
- Submitting audit reports, risk findings, and compliance recommendations to the CEO and Board.
- Promoting ethical financial practices and preventing irregularities or fund leakages.
Head of Department
Muhamin Mohammed
Head, Internal Audit
National Ambulance Service
Policy, Planning, Monitoring and Evaluation
Key Functions
- Formulating short-term and long-term strategic plans and health policy guidelines for the service.
- Developing monitoring frameworks to evaluate response times, patient outcomes, and station efficiency.
- Collecting and analyzing emergency data to compile national operational reports and guide policy.
- Conducting clinical audits of emergency interventions to maintain patient care quality.
- Collaborating with international partners, NGOs, and research bodies to enhance pre-hospital care.
S
Head of Department
Simmon Nyaaba
Dep. Director Policy, Planning, Monitoring & Evaluation
Specialized Units
1. Monitoring & Evaluation
2. Policy
3. Clinical Audit
National Ambulance Service
Public Relation Unit
Key Functions
- Coordinating media engagements, press briefs, and statements regarding ambulance operations.
- Organizing public health education on hotline utilization, road safety, and bystander CPR.
- Managing website content, official newsletters, annual reports, and social media channels.
- Resolving public complaints, feedback, and managing the corporate reputation of the service.
- Coordinating stakeholder relations and community outreach programs nationwide.
Head of Department
Simmons Yusuf Kewura
Dep. Director, Public Relations
National Ambulance Service
Procurement and Supplies
Key Functions
- Facilitating the competitive procurement of medical equipment, emergency vehicles, and spare parts.
- Managing supply chain logistics, medical consumables inventory, and distribution to stations.
- Conducting vendor evaluations, market research, and negotiating contracts for equipment supply.
- Monitoring fuel allocations, stock balances, and logistics wear-and-tear across stations.
- Ensuring compliance with the Public Procurement Act and statutory auditing guidelines.
Head of Department
Seidu Sanunu
Dep. Director, Procurement & Supply